Razny.com is committed to protecting and respecting your privacy. The following policy outlines how we gather and use any information from our web site visitors. If you have any questions or concerns regarding the policies set forth here, you may contact us at any time. We hold our visitors, and the information they share with us, in the highest regard. Maintaining your privacy is critical to us. We will not sell, share, or rent your information to others in any way without your express consent.
When a visitor gives us their e-mail address, or sends us e-mail correspondence, we retain their e-mail address. We do not share our e-mail lists with third parties for marketing purposes. We use e-mail addresses to communicate with you regarding reminders, upcoming promotions or events and other matters. You may opt-out of receiving such promotional messages from us at any time. If we do send you a promotional e-mail, you will be given the opportunity to decline receiving similar e-mails in the future.
If you request to receive promotional offers via mail to your postal address, you will be placed on our mailing list and you will receive periodic mailings from us. We do not share our mailing addresses with third parties ensuring your privacy.
Visitors who give us their telephone numbers online will receive telephone contact from our representatives to communicate with you regarding reminders, upcoming promotions or events and other matters. You may be contacted by one of our representatives to conduct research with regard to your satisfaction with our service. Your participation is voluntary and you may opt out at any time.
CHILDREN’S ONLINE PRIVACY
The Children’s Online Privacy Protection Act took effect April 21, 2000 and pertains to Web sites directed toward children under 13 years of age. Razny.com does not collect information on any person under 13 years. We ask that children do not submit information to us without the consent of a parent or guardian.
If required by law, court order or in the good faith belief that disclosure is otherwise advisable, we may disclose your information.
Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item. All product images represented on the site of the brands that we carry have been provided by and approved by each brand. Use of these images must be approved by each brand.
Website Return Policy for All Online Orders
Our 30-day money back guarantee for all items purchased online gives you time to make sure your purchase is perfect.
We will provide you with a hassle-free exchange or full refund when adhering to the following policy.
Please note that custom jewelry, special orders & engraved items may not be returned and are non-refundable.
- Returns must be received within 30 days after receipt of your merchandise.
- Please do not remove the Razny Jewelers’ tag until you are completely satisfied with your purchase. Once the Razny Jewelers’ tag has been removed, the item is not returnable.
- Shipping charges are non-refundable
- Customer is responsible to pay for the return postage.
- Merchandise must be in its original condition & must include original packing, collateral materials and or warranties & certificates.
3 Step Return Process:
1. Obtain Return Authorization Code (RA #) – Email us at firstname.lastname@example.org or call 630-932-8234 for RA #. The RA# must be written & highly visible on the outside of your return parcel.
2. Packaging Your Return- Include all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $250 replacement cost. Address as follows…
1501 W. Lake Street
Addison, IL 60101
Attn: OOS Dept. RA# ________________
(Note: For security reasons, do not write jewelers anywhere on the outside of the box.)
3. Insure Your Package & Request a Tracking or Delivery Notice.
Once your merchandise is received and accepted, your refund or new item will be processed shortly. Our Quality Assurance Department will review the returned item. Any items that show signs of wear or have been altered, resized or damaged cannot be accepted for return. Returns without a Razny Jewelers’ return authorization code will be refused upon receipt.
Razny Jewelers will not be responsible for loss or damage of return shipments. We cannot be held liable for any loss you may suffer as a result of late delivery or cancellation of your order.
Email us at email@example.com or call 630-932-8234 for questions and or assistance on your return.
Online Orders & Shipping
First, we would like to thank you for shopping at Razny Jewelers. We recognize that you have many choices and we appreciate your business. We are a family owned & operated business which takes pride in delivering personalized and gracious service. When Will Your Order Be Shipped?
- Orders placed before 3:00 pm (CST) Monday-Friday: Your order will begin processing that day. Please note that special orders may require additional time based on that item’s availability. A staff member from our Online Order Support Department will be assigned to you and will remain in communication with you throughout the entire purchase, shipping & delivery process to ensure your total satisfaction.
- Note that orders placed Saturday, Sunday, holidays or after 3:00 pm (CST) on a regular business day will be processed on the next business day.
- We only ship within the United States
- Your order will be shipped to you fully insured. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt. Packages are insured by Razny Jewelers until they are signed for and delivered.
- All deliveries require a signature
- As a security precaution to protect our customers against fraud, an item must be delivered to a destination that is your billing address. If you wish to deliver to an address other than your billing address we will confirm that your issuing bank has this address on file. To expedite your order, you will need to call your issuing bank and provide them with your alternate shipping address for their records.
For your convenience, we offer the following shipping choices…
- FREE – In-store pick-up
- FREE USPS* 3-5 day Priority Shipping on all orders up to $50,000.
- $9.95 USPS* 1-2 day Express Shipping on orders up to $50,000.
Note: If you order totals more than $50,000, our Online Order Support Department will be in contact with you to discuss special delivery options and fees.
*United States Postal Service
We are here to serve you. We realize that jewelry, quite often, is given as a surprise for special occasions with unique deadlines. Our Online Order Support Department is at your service and will work to accommodate your particular request. We have various packaging options and gift wrapping is available upon request. Please feel free to contact us via email at firstname.lastname@example.org or call us at 630-932-8234 for any special requests.